American Sales? Elements of Customer service. -The Imperfect Org


I walked up to the customer service counter (to return a glowing Halloween decoration that had old rusted batteries and did not work) with my husband.  Once there I quickly observed that the main cashier was in the process of training a new employee on how to complete a return.
The middle-aged trainer seemed intent on communicating all the necessary details on how to accurately process the return.  However, the early adolescent trainee did not seem as enthused.   This is how it unfolded.
Cashier training new cashier.
The new cashier stares at my husband and I more than paying attention to the trainer.
I think… “Great, you’re going to go far”…
This all took place as we settled the return and she continued to stare without a smile, and without uttering a single “thank you”.
More and more I am seeing that this is sadly the norm.  What is going on with the state of our job market and customer service?

Author: theimperfectorg

“Joi Su”, has been diligently working to help bridge the gap between what people expect in any organization and what they receive. Joi Su has earned a Master’s degree in Organization Development and a Bachelors in Psychology with an emphasis on Applied Behavioral Analysis.

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