Happy Veterans Day from The Imperfect Org!

Happy Veteran’s Day everyone from the Imperfect Org! Since its official start in 1938 Veterans Day originally started as Armistice Day in 1919, but the US Government decided to recognize those who fought for this country’s freedoms on an annual basis. Precise ceremonies and parades are held on Veteran’s day the government posted more information here on their Department of Veterans Affairs here:

 

Even though the federal government as we know it is one of the most dysfunction organizations on the planet this is actually something it does right. In Organizational development we always say an organization should celebrate and recognize those who work for it and sacrificed time from their families for that organization. Here on a grander scale, our veterans have done the same and even more so having a day set aside to celebrate their courage, sacrifice and service from an Organizational Development standpoint is not only right but a clear positive model for what we should be doing on a daily basis in other organizations.

 

We are thankful for their sacrifices because of the freedoms it provides but I know like most of you besides honoring our veterans there is little else that we know about it. The history channel has a website for more details regarding the holiday with more videos and information about celebrations through its history.

 

We at The Imperfect Org wish all of our soldiers the best this Veteran’s Day and thank them for the service!

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Happy Labor day from The Imperfect Org!

Happy Labor day everyone!  Today we celebrate the worker by… getting the day off!!  I hope everyone enjoys this time (if you are off today) with family and/or friends or maybe just hanging out by yourself!

In Organizational Development this would be the time for that transition time from the 3rd to 4th quarter sprint in which we would be analyzing data from special projects and tallying it for corporate consumption in order to gain approval for those projects in the following year.

As we stated before on the Fourth of July:

“Tomorrow is another day, another opportunity to come back and face all the issues that challenge us and our organization.”

Today is the day of the worker, the employee, and an established way to show appreciation to all the contributions given by workers on a daily basis. Something that is still forgotten by many organizations presently, however, we are lucky in The United States that the government was pushed to recognize the employee and create this holiday. Maybe from an Organization Development perspective, we can push organizations that we assist, maybe, to create a “Labor day” of their own, and take a day outside the regular calendar and organizational schedule  to show their employees how much they are appreciated. Good idea?

Well, anyway from everyone at The Imperfect organization… Happy Labor day!

If you want to know more about the true meaning of Labor day where is a site (from the Department of Labor/US government) that explains it more:

“Tips on encouraging complainers to become part of the solution”

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I wonder how many in leadership cringe on the inside, (during meetings) when employees complain of a breakdown in communication and systems, but fail to offer a solution?

I mention this with empathy for leadership who are “expected” to lead and provide a resolution to all systemic issues.

Having experienced my share of working with disgruntled employees (those who are quick to speak out on injustices), I see the need for ideas or resolutions after the feedback is provided.

I am sure a great deal of employees are waiting for their employer or upper management to offer resolution, after all they are the ones in a leadership position, right?, However a company culture that seeks resolution from the frontline employee is in my eyes, wisdom.

Frontline employees speak directly with customers, and since they are the ones that are more likely to discover a trend that is hurting the organization, they should also receive the opportunity to work on a resolution.

Therefore there should be an ongoing and spoken rule that states “if you speak up in meetings to state a problem, you must in the same breath offer a solution”.

In no way is this designed to punish those who present problems, but it sets the tone for problem solving or resolution without creating an atmosphere that lends itself to constant criticism.

Team Work in the making

irysec.vic.edu-- problem solving

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Management and frontline workers receive the opportunity to work together as a team to bring about resolution as opposed to waiting for leaders who are often stopping other organizational wide problems to provide all of the answers.

This also allows for upper management to remain in tune with the feelings and thoughts of its employees and customers (as they will hear firsthand from frontline workers what the organization is up against, while at the same time learning of frequent consumer complaints).

Application in the making

You may wonder, “What is the most efficient way to endorse this sort of change?”

  1. Speak with the employees in meetings and set the expectation – if a problem is mentioned, it must be closely followed by a solution (from that particular employee).
  2. After the problem at hand is mentioned (with a possible resolution), if indeed that resolution is manageable and cost effective, place the employee on a team that is designed to conquer that problem.
  3. The employee is now expected to collect data to confirm that indeed the problem is a new or reoccurring trend.
  4. Once the employee collects the data, that particular employee will now be expected to relay this information back to the team and management for further plans to rectify the issue.

It may not be the answer to solve all organization wide problems but it’s a damn good way to get the conversation started.

The next step will be for management to trust the expertise of frontline employees to activate resolution.  This has the opportunity to provide more fulfillment for the front-line employee, while retaining satisfied customers.

What tips do you have to offer to bridge the gap between frontline employees and management?

Need help with defining “Organization Development”? -The Imperfect Org

I am questioned all of the time about “What is Organizational Development” especially after individuals inquire about my degree of study.  I can see after minutes of explaining that the questioner is still befuddled with my answer.

So I have found some helpful links that explain (easily) what Organization Development is; you can read it and rehearse it and make these definitions your own. If you still find yourself with a confused audience, then you can email the links (below).

http://managementhelp.org/organizationdevelopment/od-defined.htm

http://www.odnetwork.org/?page=whatisod

Reaching your audience and helping them understand what Organization Development is key to organizations opening up to the theories and practices covered in our field. In addition to that, having links like these helps establish your credibility upon the subject, while making explaining Organization Development much simpler and less time-consuming.

Reference:

McNamara, C.  (2016). Some “Definitions” of Organization Development (OD) Free Management Library

Retrieved from http://managementhelp.org/organizationdevelopment/od-defined.htm

Organization Development Network (2016) “What is Organization Development?” Organization Development Network

Retrieved from http://www.odnetwork.org/?page=whatisod

People resist change with John Izzo (YouTube video) -The Imperfect Org!

This is a great Youtube video with John Izzo that has a few tips regarding creating a better organization and pushing through organizational change by engaging employees. Izzo goes on about engaging employees to build better productivity and help create an employee perspective of self-responsibility for how they are accountable for their work. It does start with a short generalization then Izzo fleshes out what he talks about early in the video later on.

Here is the video called : “John Izzo: Organizational Development Expert, Author and Keynote Speaker” please click the link here:

Happy viewing and learning from the Imperfect Org!

Organization development explanation (YouTube video) -The Imperfect Org

This is a link for a Youtube.com video that will give you a detailed but long (30 minute) explanation about what Organizational Development is. The description below the video is for the text version of what is covered in the beginning of the video also this video is for those who are visual impaired.

 

If you need lots of details regarding Organizational Development for an academic reason I would recommend this video as it will give you a lot of material for writing a paper.

Here is the video called : “Organization development” please click the link here:

What does a Human Resources Organizational Development Consultant do? (YouTube video)

This is an interview with a Human Resources Organizational Development Consultant, in where the interviewee is asking about the potential tasks she accomplishes throughout the day. This is a great link to a Youtube.com video from drkit.org that really gives you a real life look at the various tasks the Consultant is responsible for, and goes beyond average text book definition that we all learn about.

Here is the video called : “Human Resources Organizational Development Consultant, Career Video from drkit.org” please click the link here:

Happy viewing and learning from the Imperfect Org!