Have you started your business from a dream to see it loudly crushed by the reality of a nightmare?
Nightmares as we try to sleep appear to manifest out of nowhere but more often than not, they are not caused by that second scoop of ice cream. These night terrors come representing parts of your day, week, or even your deepest subconscious. But they hardly magically appear before our eyes. So is the notion with employees that can quickly cause your business to spoil.
You may think of it as one employee among a group of elite employees, but there is something to be said about one bad apple spoiling the bunch.
How often have you gone into a place of business, like a dentist office, or restaurant that you love to find an employee with an attitude problem? You know, the ones that refuse to honor your request or who prefers to do it “there way” instead of “your way”.
Such behavior from an employee causes me to never frequent that business again. And I am not the only person who feels this way.
With that said I wonder on a monthly basis how often a company loses customers. Or perhaps it is just me, maybe some people just sum it up as them having a bad day, and they frequent the business again. But there are far too many people who will never report what they dislike about an organization, they will just tell a family member or friend. One minute that business is booming and just like that, dust is collecting on the surfaces of their organization as people have simply found another organization that will better meet their needs.
What do you think can be done to avoid such organizational destruction?