Have you been involved in an organizational culture change, only to see your organization pick up the bad habits just as quickly as they vowed to destroy them?
In large organizations, cultural change is not something as easily undertaken as the conversation about it unveils.
Frustration faces many of us as we encounter how things are done versus how things should play out.
“Culture defines core values, assumptions, interpretations, and approaches that characterize an organization” (Cameron and Quinn, 2011, p. 35).
According to an article on OCAI’s website, Conditions-for-Successful-Organizational-Change many organization consultants are faced with the challenge of developing a cultural change model for an organization, just to see it quickly buried. Why? Because of the hard work that revolves around getting people on the same page for one, getting them committed (for two), and three, keeping them committed. Since we do not have control over another person’s will, this can be a daunting task. That, in a nutshell, is enough to rattle any involved in the change efforts, nerves. Therefore before you say that you want a change in your company culture, beware that not only does it not come easy, it can come at the price, of stress and frustration.
Small Victories go a long way
One of the main things that can be adopted, according to “Diagnosing and changing organizational culture” (Cameron and Quinn, 2011), is “celebrating small” victories, no matter how small that victory may be. In fact setting certain benchmarks for those small victories can help maintain the change model instituted. Building and keeping momentum, are critical to the success of change efforts.
Employees have the opportunity to see that “yes, this cultural change can actually happen”, or “there is progress being made!” Nothing excites an employee more than seeing that in which upper management has instituted come to pass. Trust and reliability is established as they begin to see the change effort is not just another fad, you’re your CEO may have read about and decided to implement. Therefore I urge you to implement celebrating small victories. The moment doubt enters and spreads through your organization is the very moment your change efforts has just tanked.
Cameron, K.S., & Quinn, R.E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework (3rd ed.). San Francisco, CA: Jossey-Bass.