Are your employees KILLING your business?!

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Have you started your business from a dream to see it loudly crushed by the reality of a nightmare?

Nightmares as we try to sleep appear to manifest out of nowhere but more often than not, they are not caused by that second scoop of ice cream. These night terrors come representing parts of your day, week, or even your deepest subconscious. But they hardly magically appear before our eyes. So is the notion with employees that can quickly cause your business to spoil.

You may think of it as one employee among a group of elite employees, but there is something to be said about one bad apple spoiling the bunch.

How often have you gone into a place of business, like a dentist office, or restaurant that you love to find an employee with an attitude problem? You know, the ones that refuse to honor your request or who prefers to do it “there way” instead of “your way”.

Such behavior from an employee causes me to never frequent that business again.  And I am not the only person who feels this way.

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With that said I wonder on a monthly basis how often a company loses customers.  Or perhaps it is just me, maybe some people just sum it up as them having a bad day, and they frequent the business again. But there are far too many people who will never report what they dislike about an organization, they will just tell a family member or friend.  One minute that business is booming and just like that, dust is collecting on the surfaces of their organization as people have simply found another organization that will better meet their needs.

What do you think can be done to avoid such organizational destruction?

Can passive aggressive behavior in the workplace = Psychological Bullying”?

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Can passive aggressive behavior in the workplace = Psychological Bullying”?

The Definition of Bully “to frighten, hurt, or threaten a small or weaker person clarifies how an individual can prey on the vulnerable or weak.

But what if an individual does not know he is being hurt or threatened?

Or, what if this scenario is happening in the workplace, to you, by a close coworker without your knowledge?  Yes, there is no recognizable threat now, but as the truth unfolds, there is a possibility that you’ll realize that the motives of some whom you have trusted are not pure.

Unfortunately, this form of workplace bullying has the potential to damage your emotional and psychological state (as you cannot face the fact that this deception has happened to you).

Bullying is not always physical or verbal abuse

Officespace

On more occasions than I care to admit, I have witnessed individuals manipulate others (sometimes unknowingly to the victim) to obtain information, to pile on excessive work (as in clever movies like “Office Space”), to rise above in the ranks, or to coast through without having to do much work. Just because bullying does not contain overt verbal or physical abuse does not mean that mental and emotional abuse is not happening as an effect of bullying.

Manifestation of the Passive aggressive mask

Passiveaggressive apple face

Passive aggressive behavior manifests as polite comments and gestures and inferior body language, although the individual can be thinking the direct opposite.  It’s all a part of a game of manipulation to allow a person to believe that they are maintaining one relationship with a co-worker or management when this fake relationship is being conquered up only for gain. Behavior’s that emulates passive aggressiveness are used to get closer, gain ground, with one’s motives going unnoticed.

Due to the non-threatening attributes of passive aggressive behavior, it can be used as a tool or weapon to deceive other co-workers.  Their demeanor and actions fail to impact with the same intensity as an aggressive physical bully, so it is often overlooked, or even questioned (with non-sustainable proof).  As a result, many do not see passive aggressive individuals as someone that can cause harm.  In fact, they never see them coming. “Passive aggressive” individual’s wear masks.

Merriam-Webster’s definition

Merriam-Webster states that passive aggressive behavior is “of or denoting a type of behavior or personality characterized by indirect resistance to the demands of others and an avoidance of direct confrontation, as in procrastinating, pouting, or misplacing important materials.”

It is in this nonaggressive behavior that individuals feel “safe” to state and do as they please.  In their eyes, it is not a terrible thing, because their behavior and actions are non-confrontational.

“Oh, I’m sorry, would you like to take the lead on this project Alice? (knowing that they are offering just so that Alice can offer it back to them, “thanks for offering Linda! If you will like to take the lead on this project, that is no problem, but if not, I can take it!” (Alice has hopes you will decline, she’s just too shy to admit it), “Thanks, Alice, I think I will take it!” (Just like that Alice lost out). Linda received the lead and did not have to display any aggressive behavior to get it.  Her deceptive behavior allowed Alice to offer it.

As Webster’s definitions denote, procrastination is another way a crafty individual can prey on the weak.  Management has been known to enlist the ideas of others as if they are going to use the feedback to make changes.

After receiving loads on top of loads of valuable feedback (generally from face to face feedback sessions) nothing comes of the situation.  Various employees ask about its progress just to realize that this particular manager either drags their feet or never does anything with the information at all.

Now employees are left with the sour taste that they have been lied to or used. Morale takes another hit.  Employees were transparent in hopes for the greater good, but they have gained nothing in return.  In fact, these individuals often use that information that they elicited to rise to another position.  The knowledge given to these particular managers by frontline workers allows them to sound “in touch” with the plight of the frontline employees and customers.

Does any of this sound familiar?  Have you encountered this in the workplace? If you are not sure, begin to watch those with their pleasantries after more times than not, an offense has taken place.

How can you protect yourself from such behavior?

Begin to watch the consistency of another’s actions.  Do not rely on what’s verbal cues; it is that easy. Watch their behavior.  Over and over again, it is their behavior that will tell the tale. Watching carefully for such behavior can help you avoid much corporate heartbreak that can ultimately be damaging to your psychological state or career.

Fandango MovieClips (1999). Office Space.  Retrieved from https://www.youtube.com/watch?v=jsLUidiYm0w

Office Space (1999). Retrieved from https://www.youtube.com/watch?v=GjJCdCXFslY

Merriam-Webster Dictionary (2017). Retrieved from https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=webster+definition+of+bullying&*&spf=1

Need help with defining “Organization Development”? -The Imperfect Org

I am questioned all of the time about “What is Organizational Development” especially after individuals inquire about my degree of study.  I can see after minutes of explaining that the questioner is still befuddled with my answer.

So I have found some helpful links that explain (easily) what Organization Development is; you can read it and rehearse it and make these definitions your own. If you still find yourself with a confused audience, then you can email the links (below).

http://managementhelp.org/organizationdevelopment/od-defined.htm

http://www.odnetwork.org/?page=whatisod

Reaching your audience and helping them understand what Organization Development is key to organizations opening up to the theories and practices covered in our field. In addition to that, having links like these helps establish your credibility upon the subject, while making explaining Organization Development much simpler and less time-consuming.

Reference:

McNamara, C.  (2016). Some “Definitions” of Organization Development (OD) Free Management Library

Retrieved from http://managementhelp.org/organizationdevelopment/od-defined.htm

Organization Development Network (2016) “What is Organization Development?” Organization Development Network

Retrieved from http://www.odnetwork.org/?page=whatisod

People resist change with John Izzo (YouTube video) -The Imperfect Org!

This is a great Youtube video with John Izzo that has a few tips regarding creating a better organization and pushing through organizational change by engaging employees. Izzo goes on about engaging employees to build better productivity and help create an employee perspective of self-responsibility for how they are accountable for their work. It does start with a short generalization then Izzo fleshes out what he talks about early in the video later on.

Here is the video called : “John Izzo: Organizational Development Expert, Author and Keynote Speaker” please click the link here:

Happy viewing and learning from the Imperfect Org!

Organization development explanation (YouTube video) -The Imperfect Org

This is a link for a Youtube.com video that will give you a detailed but long (30 minute) explanation about what Organizational Development is. The description below the video is for the text version of what is covered in the beginning of the video also this video is for those who are visual impaired.

 

If you need lots of details regarding Organizational Development for an academic reason I would recommend this video as it will give you a lot of material for writing a paper.

Here is the video called : “Organization development” please click the link here:

What does a Human Resources Organizational Development Consultant do? (YouTube video)

This is an interview with a Human Resources Organizational Development Consultant, in where the interviewee is asking about the potential tasks she accomplishes throughout the day. This is a great link to a Youtube.com video from drkit.org that really gives you a real life look at the various tasks the Consultant is responsible for, and goes beyond average text book definition that we all learn about.

Here is the video called : “Human Resources Organizational Development Consultant, Career Video from drkit.org” please click the link here:

Happy viewing and learning from the Imperfect Org!

American Sales? Elements of Customer service. -The Imperfect Org

 

I walked up to the customer service counter (to return a glowing Halloween decoration that had old rusted batteries and did not work) with my husband.  Once there I quickly observed that the main cashier was in the process of training a new employee on how to complete a return.
The middle-aged trainer seemed intent on communicating all the necessary details on how to accurately process the return.  However, the early adolescent trainee did not seem as enthused.   This is how it unfolded.
Cashier training new cashier.
The new cashier stares at my husband and I more than paying attention to the trainer.
I think… “Great, you’re going to go far”…
This all took place as we settled the return and she continued to stare without a smile, and without uttering a single “thank you”.
More and more I am seeing that this is sadly the norm.  What is going on with the state of our job market and customer service?